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Sales Terms And Conditions

Delivery and Title

Full title does not pass to the purchaser until goods are fully paid for. Delivery charges are at the purchasers? expense. If elected, Websys will deliver using its own carrier but will place a surcharge of 20% to the freight costs. Purchases over $5,000 require 30% deposit with the balance on delivery. Credit customers will have the balance applied to their account up to their credit limit.

Credit Returns

Goods will be accepted back up until 7 days from delivery. All items must be returned in original packaging with all seals intact and copies of the original Delivery Docket and/or Invoice to be entitled to a full refund. A re-stocking fee of 10% may apply for credit returns and cancelled orders.

Bank Direct Deposit:

National Australia Bank, Chatswood BSB #082-201 Acc #619 647 801

Payment Details:

All Cheques and remittances to Webster Computer Systems Pty.Ltd Unit 28, 29 Leighton Place, Hornsby. 2077

MasterCard and Visa accepted but a surcharge of 3% will be applied. Credit Hold for delivery and supply of services occurs at 2 days after overdue. Overdue accounts will have 1.5% interest applied every 30 days beyond the due credit period. Recovery action proceeds at 65 days after due credit period.

Normal/Depot Warranty Returns

For goods found to be defective during the warranty period, the purchaser must first obtain a Return Authorization (RA) from a Webster Computer branch. This RA number must appear on the return packaging and be quoted in all subsequent correspondence. Webster Computer Systems (Websys) will accept freight costs for Metro areas for goods found to be defective (DOA) during the 1st 7 days after delivery. Thereafter the purchaser must pay all freight costs.


On-Site Warranty Terms And Conditions

Equipment to be Serviced and Placing Of Service Calls

Onsite Warranty applies only to the items listed on the invoice.. It does not apply to any equipment, products, accessories, software or programs not specifically identified on the invoice. To have a Websys Engineer attend your on-site service problem for PC's or Servers under Websys Warranty or Websys Maintenance Contract you must first log the support call with a Websys Branch. A Support Call number (SC) will be given to you that can be used to track the status of your job and will also be used as the Return Authority (RA) to track any equipment subsequently booked into our workshop or sent to us by courier. We discourage the practice of verbal logging of problems with our engineers when on-site as it may take them until next day to put it into our tracking system.

Remedial Service

Repair service will consist of the labour, parts, travel (within Metropolitan zones) and related expenses to effect the return of defective equipment?s to normal operation. Areas greater than 120Km from a depot have a levy applied and noted on the Invoice or Websys Extra Care Agreement. Without affecting the generality of the foregoing, repair services that may be necessary, which are specifically not covered under the terms of warranty are as follows:

1. Damage caused by flood, fire, lightning, electrical surge, theft or riot.(Equipment should be separately insured)
2. Malicious damage, operator error, equipment misuse, negligence or lack of environmental control.
3. Damage caused by fault in any Telephone Line, modem, power supply or any external line, including mains wiring.
4. Repairs or replacement necessary due to wear and tear from normal use ? e.g. degradation of video screens, print heads, tape head etc. and consumables - e.g. .printer ribbons, toner and printer maintenance kits etc
5. Damage or loss of software programs or data due to equipment, virus or software failure. Failure to maintain demonstrable or archival versions of the said software.

Performance Of Service

1. Maintenance service will be performed by Websys during normal working hours (9.00 am-5.00 p.m. Monday to Friday, public holidays excepted) at dates and times to be mutually agreed between Websys and the Client. When service has been arranged for a particular time, it shall be the Client obligation to make such preparations as may be necessary to allow full and proper testing without delay including a full backup of their data and operating system before handing the system over for maintenance. This may include parking arrangements and access. After hours coverage is arranged with the State Support Manager.
2. Websys uses priorities system giving precedence to Servers under maintenance contract or under Warranty in a ?Systems Down? situation at Service Level Agreement (SLA1) level over Clients with lower SLA with minor faults or general PC faults. Casual Customer calls are given the lowest priority.

Non-Interference

The Client warrants that during the continuance of this Agreement neither the client nor any other person except Websys servants, agents and subcontractors will carry out any modification, maintenance or repair of the equipment. On-site warranty or service is only valid at the "End User" location as stated on the Invoice or Extra Care Agreement. Re-assignment of this location or change of ABN/Name must have Websys prior approval.

Limit Of Liability

Websys will not be liable for any down time damages, loss of profits or other expenses incurred through the failure of the Client to keep provisional backups of its operating system software and data. Websys recommends as least three levels of backup on site with daily rotation of one copy held securely off site. Antivirus software is also recommended.

FRM1001 Rev 11 November 2007