Service Level Agreement (SLA)
Webster Servers have next day response (SLA2) and PCs 2 day response (SLA3) 1st year in the base price.
Note 1 Metro
Higher response is available in both Warranty Uplift and out of Warranty Extra Care Support Agreements
- (SLA1) 4Hr response with 24Hr to fix or replace
- (SLA2) Next Business Day (NBD) response with 48hrs to fix or replace
- (SLA3) 2-3 Day Response with 96hrs to fix or replace
- (SLA4) Return to base warranty (RTB) with 3 day turnaround
| Warranty Uplift & Options - specify at time of sale |
| Servers & Assoc. Components warranty |
PC warranty |
1st year NBD response (SLA2): Included
OR
3 year Return to Base (SLA4): Included
|
1st year 3 Day Response (SLA3): Included
OR
3 year Return to Base (SLA4): Included
|
| 3 year NBD Response uplift (SLA2): add 15% |
3 year 3 Day Response (SLA3): add 5% |
| 1st year 4Hr response uplift (SLA1): add 5% |
1st year NBD Response (SLA2): add 3% |
| 3 year 4Hr response uplift (SLA1):add 25% |
3 Year NBD Response (SLA2): add 10% |
Uplift is applied to the total Inc GST Sell Price of the Server or PC.
Critical items sold at the same time such as Switches, Routers, UPS etc. can be added for high level coverage.
Note 1 Metro Regional factors of x1.3 greater than 120km and x1.5 for remote sites greater than 300km from a Websys depot apply.
No SLA. RTB. Server/PC subtract 3%.
Support and Labour Rates include GST.
FRM1003 Rev 21 Jan 2010