Who You Gonna Call?!
Managed Services, Network and Operating System Support Bundle

• 3-7 user, 1 server: $143 per month¹
• 8-12 user, 1 server: $220 per month
• 13-20 user, 1 server: $310 per month
• 13-20 user, 2 server: $380 per month
• 21-30 user, 2 server: $440 per month

• Unlimited Help Desk. Priority over non contract customers.
• Unlimited Onsite Labour² for Sydney, Brisbane Melbourne or Dial included.
• 1st line assistance with Internet connection issues, O/S and VPN
• Act on your behalf for Warranty and Internet issues with other suppliers (including HP/IBM/TPG/Telstra)
• Recommendations and maintenance of backup policy, antivirus and Internet security
• Maintenance of relevant passwords, logins, IP addresses and routing policy for DNS/www/Email entries
• Maintenance of Profiles Terminal Emulators/Sessions and drive and printer mappings
• Reduced 40% rates for ongoing Labour on any tasks not covered by support hours/type selected
• Reduced 60% rates on Server and other Hardware added to the support contract
• $5k/14 day credit³ account for ongoing purchases. Discounted purchases on other equipment
• Variations & Cancellations allowed on a monthly in advance basis after an initial 3 month period
• A grace period for warranty expired items and contract changes where all items are covered
• Website Login. Online Support Call Logging and monitoring
• Managed Services Monitoring of Server1 Error Logs, Antivirus, Router and Disc Array status
• A support company familiar with your site, network and software setup - faster time to fix

Note¹ A guide only. The number of users and the type of servers can be tailored to the support level required.
Note² Onsite as needed Sydney, Melbourne and Brisbane Metro only to 50Km. Sites to 300Km by quotation or dial in only.
Note³ ABN holders with valid email accepting terms and conditions. Price is Inc GST monthly in advance.

MANAGED SERVICES

• Protect Your Business from Server Failure in Advance
• 24hr Server monitoring for disc/RAID, OS, antivirus and other critical status
• Regular reporting and examination of errors by our help desk staff

Servers and other critical components can be monitored 24hrs and our help desk automatically alerted for any failures.

They will then take remedial action remotely to correct any problems and advise your organisation.

If a hardware problem is determined a support call automatically logged and an engineer will call to arrange service.