ENTRY NETWORK O/S SUPPORT

• 1st 1/2 - hour Onsite*** or Dial in Labour included for any support purpose
• 1st line assistance with Internet connection issues, O/S and VPN
• Unlimited Help Desk. Priority over non-contract customers.
• Recommendations on backup policy, antivirus and Internet security
• DNS entries on Websys servers for Domain, Web and Email
• Maintenance of relevant passwords, logins, IP addresses and routing policy
• Maintenance of Profiles Terminal Emulators/Sessions and drive and printer mappings
• Act on your behalf for Warranty and Internet issues with other suppliers (including HP/IBM servers)
• Reduced 35%+ ongoing Labour rates for any tasks not covered by support hours selected
• Up to 60% discount on Server and other Hardware added to the support contract
• $5k/14 day credit¹ account for ongoing purchases. Discounted purchases on other equipment
• Variations & Cancellations allowed on a monthly in advance basis after an initial 3 month period
• Website Login. Online Support Call Logging and monitoring
• Dial in checks of System Error Logs, Antivirus and Disc Array status
• A support company familiar with your site, network and software setup - faster time to fix

** A guide only. The number of users can be tailored to the support level required.
*** Onsite as needed Sydney, Melbourne and Brisbane Metro only. Sites to 300Km by quotation or dial in only. Price is Inc GST monthly in advance. This product has no Service Level Agreement (SLA). For guaranteed response times hardware or designated software support must be taken.